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PRODUCT WARRANTY GUIDELINES

CLICK PIC BELOW TO DOWNLOAD PDF OF WARRANTY FORM

JADE SOUND SYSTEMS P/L PRODUCT WARRANTY INFORMATION - Effective 1st January 2012 Complies with latest Australian Consumer Laws

Strauss Amps Warranty

Warranty
Thank you for choosing this product. Your product is covered against defects by the Warranty periods outlined in this information booklet. Please fill out the Warranty form and retain it together with your proof of purchase/receipt.

The Warranty does not cover:
· General wear and tear due to usage.
· Damage as a result of misuse and/or abuse, neglect or accident.
· Damage or defects caused to the product due to unusual or non-recommended use of the product.
· Products that have not been maintained according to the owners manual.
· Unauthorised repairs or modifications.
· Exposure to excessive heat and/or humidity.
· Any damage caused by dirt, abrasions, moisture, rust, corrosion, leaking batteries or other similar conditions.
· Any damage or loss resulting from the use of incorrect mains voltage as detailed on the product or in the owner’s manual or care instructions.
· Any and all shipping costs associated with returning the product to us pursuant to this warranty.
· Damage or loss to the product caused whilst the product is shipped or delivered to or from us or the Jade Authorized Service Centre.
· Damage due to factors beyond our control.
Warranty Periods
Amplifiers 3 Years.
Loudspeakers 12 Months.
Valves 3 Months.
Batteries (for DC Amplifiers) 3 Months.
All product Warranties apply from the date of original purchase and only to the original purchaser of the goods.
Total Liability
Our total liability in respect of this Warranty against defects is limited to either the repair or replacement of the goods at the discretion of Jade and/or their Authorised Repair Agents.
Statutory Guarantee
All Strauss products have guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Claim Procedure: Download RA Form PDF click here 0.08 meg.
To make a Warranty claim, you are required to (at your expense):
· Return the product along with proof of purchase and Warranty Information Card to your point of purchase/store.
· Provide details of the defect/fault.
The dealer/store will then contact Jade Australia to have the repair process authorised. Please note that repairs may be directed to an Authorised Jade Repair Agent.